Shipping Information


Click "Terms/Policies" above for more information.


Standard Shipping and Packaging**

A nonrefundable flat fee of $6.95* will apply to each order for which our Standard Shipping and Handling service is selected.  Most orders, including all Standard S&H orders** up to 3 lbs., are shipped using the Priority US Mail (averages 2 day service to most domestic destinations).  Please include both a physical address and a P.O. Box (if applicable) as your package may be shipped using the US Mail carrier, or the UPS carrier, depending on the destination, quantity, and products ordered.


Unless a split shipment is requested, each order is shipped complete.  If items are out of stock, and your order can not be shipped complete, we will contact you with options.

                  

* We do not solicit business outside the United States at this time and our Standard Shipping and Packaging terms generally only apply to shipments within the 48 contiguous states.


** Vulkem is a product that does not qualify for Priority US Mail shipping and will have to be shipped UPS Ground.  Cane bolts may be shipped using the UPS or USPS service (our option).


Priority US Mail Shipments

Most orders that are received by 3pm PST M-F (excluding holidays) will ship the same day.


USPS First Class Mail Shipments

As of January 20, 2016, we are offering a USPS First Class Mail delivery option for $4.95 as an Economy Shipping & Handling option for small samples and light weight orders.  Delivery time can range from 2 to 8 days.


UPS Shipments

Most orders received by 3pm PST M-F will ship the same day.  Delivery time can range from 2 to 8 days after processing of your order.



Standard Shipping Insurance

Our standard $6.95 shipping and handling service provides insurance on the contents to the point of delivery.  We are not responsible for a shipment once a delivery notification has been issued by the carrier.  In the event that a shipment or item/s are lost in transit, we will attempt to replace the item/s, or if unavailable, offer a substitution, or issue a refund.


If you are concerned about the loss of a shipment at your location, you might consider the following options:

USPS Shipments- you may request Signature Confirmation for an additional fee of $2.45/package.

UPS Shipments- you may request (1) that the package be held for pick-up, (2) Delivery Confirmation Signature Required for an additional fee of $4.25/package, or (3) Delivery Confirmation Adult Signature Required for an additional fee of $5.25/package.  Click the links above for review of each service, the carriers obligations, and your obligations.  Please understand that the above options are not insurance, and that refused/undeliverable package costs will apply if you do not fulfill your obligations and a package is returned.


If you select any of the following 3 options, depending on the carrier we select, the additional corresponding service cost will be added to your invoice.


#1000001-

USPS Signature Confirmation or UPS- Hold for Pick-up

$2.45

ea.

Quantity

#1000002-

USPS Signature Confirmation or UPS Signature Required

$4.25

ea.

Quantity

#1000003-

USPS Signature Confirmation or UPS Adult Signature Required

$5.25

ea.

Quantity


If you wish to have us apply other options that are provided by a carrier, please place your request in the Note box near the bottom of the Billing Information Checkout screen, send us an e-mail, fax your request, or call for availability.  If special arrangements are possible you will receive an e-mail acknowledging your request.


In the event that a shipment or item/s are lost in transit, we will attempt to replace the item/s, or if unavailable offer a substitution, or issue a refund.



Special Shipping Options

A $5.50 handling fee will apply for all requests other than (i) our $6.95 Standard Shipping & Handling service, and (ii) the new $4.95 USPS First Class Mail delivery option.  If you wish to have us bill the UPS shipment to your shipping account, then the handling fee will only be $3.50.  Please contact us to determine if special shipping arrangements are possible. You may place your request in the Note box near the bottom of the Billing Information Checkout screen, send us an e-mail, or fax your request acknowledging our terms.  If special arrangements are possible you will receive an e-mail acknowledging your request.


UPS Shipments

To be considered for expedited UPS shipments you must contact us by 2pm PST. 

For UPS options:  http://ups.com/content/us/en/resources/select/index.html

Reimbursement of expedited shipping costs are limited to that which is provided by UPS.