www.GateLatchUSA.com

Quality Corrosion Resistant Hardware      

• How to Order Online

• Secure Online Ordering

• Shopping Cart Empty

• Alaska & Hawaii Shipping Options & Instructions

• To Order by Fax, Mail or Phone

• Customer Service

• Website Problems

How to Order Online

• The following is an example order input area:

#101400 Mill Finish Stainless Steel Gate Latch ........................................................ $0.00    

Quantity       

• If you wish to purchase more than 1 of an item, change the number in the quantity box to indicate the number of the listed item you wish to purchase, and then left click the button.

• The Show My Order screen will list the quantity and item you have just selected for purchase, as well as any items that were selected previously.

• To return to the previous catalog page, click the Back or Return button in your browser window frame.

• At any time you can view all of the items you have selected for purchase by left clicking Show my Order in the top row of the navigation table near the top and/or bottom of any page.

• If you wish to Checkout, go to the Show My Order screen and left click    near the bottom right corner of the screen.  From there you will enter the secure online ordering area.  Provided you have not already done so, the Personal Information screen instructs you to login to your account, or input your billing and shipping address information.  This screen also offers you the option to create an account by submitting a user name and password.  The next screen, Shipping & Payment, lists your shipping and billing address information for review, as well as shipping cost options and payment method options.  The final order screen, Place Order, lists all your order information for final review, and provides input for the various payment methods.  After you finish placing your online order, an Order Confirmation screen will list the details of your order and  your order number.  An e-mail  confirmation of your order will also be sent to the e-mail address you submitted.

• To return to the catalog after you have placed an order, left click    near the bottom right corner of the page, or select from the listings in the navigation table near the top and/or bottom of any page.

Secure Online Ordering

Transactions are encrypted via Secure Socket Layer (SSL) protocol.  Look for the "https" (https://gatelatchusa.com/...) in the address line, or the lock icon that is displayed in your browser window frame when you are on the check-out pages.

Shopping Cart Empty

If a screen shows that your shopping cart is empty after you have selected an item for purchase, your internet privacy settings may need to be set to allow cookies from our site.  Cookies allow your computer to keep track of the items you select for purchase.

To adjust your privacy settings to accept cookies from our site:

1)  Left click "Tools" in your browser window and select "Internet Options" from the drop-down window.

2)  Click the "Privacy" tab, and from the options in the Settings box, click "Sites".

3)  Copy www.gatelatchusa.com and paste the our URL address in the "Address of Web Site" box on the "Manage Sites" page, then click "Allow" to add our website URL to your allow list.

4)  Click "OK" at the bottom to close the screen.

5)  Click "OK" at the bottom of the next screen to close the internet options box.

6)  Go back to a price page and click the "Refresh" button in your browser window frame and start your order selection again.

The Shipping & Payment check-out screen lists USPS and UPS delivery service options and pricing.  Select your preferred delivery service option by clicking the corresponding radio button.

Please note:  Even though a USPS delivery option is listed, depending upon the item/s ordered, it may not be available as the carrier's package would not be large enough to hold the ordered item/s.  If you select a delivery option that is not large enough to hold the item/s that you have ordered, an e-mail will be sent requesting your approval to change the delivery method to the least expensive delivery service that is available.  Alternately you can indicate your approval for us to use the least expensive USPS delivery service that is available by checking the least expensive delivery service option radio button, and adding a comment on the final check-out screen to indicate that you are willing to pay up to a certain amount for the least expensive USPS delivery service.  In this case we will process your order without delay.

To Order by Fax, Mail or Phone

If you wish to generate an order form for submission, select the items you wish to purchase, proceed to Checkout, select Order Form as the payment method and complete the the order process.  Click near the bottom left corner of the Order Confirmation screen to view a printable order form.  After you have printed the form, fill in your payment information and ...

• Fax your order to (888) 237-2246

• or you may Mail your order to GateLatchUSA, P.O. Box 2315, Gearhart, Oregon 97138-2315.

• To place your order by Phone call toll free (888) 235-9242.  To facilitate processing of your phone order you can complete the online order process, and select Phone Order as the payment method.  Then call us anytime during regular business hours to provide us with your credit card information.

• Order Form

Customer Service

Form-mail-  Customer Service

Phone-  (503) 717-9356 or toll free (888) 235-9242

Fax-  (503) 717-9361 or toll free (888) 237-2246

Website Problems

Please call or notify us of problems at webmaster.

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