Terms/Policies




Secure Online Ordering

Transactions are encrypted via Secure Socket Layer (SSL) protocol.  Look for the "https" (https://gatelatchusa.com/...) in the address line, or the lock icon that is present in your browser window frame when you are on our check-out pages.



Privacy Pledge

Information that you submit will be used solely in reference to the processing of your order. GateLatchUSA respects your privacy and will never sell or distribute your personal information.



Order Information & Tracking 

Upon completion of the online order process you will receive an e-mail Order Confirmation with a link to view the status of your order.


USPS Shipments-  At the end of the day you will receive an e-mail notifying you that your order has been shipped.


UPS Shipments-  You will receive an e-mail from Quantum View (UPS) that includes a tracking number and a link to access the shipment status.



Order Cancellation or Modification

Orders are processed as they are received.  In order to modify or cancel your order, you will need to contact us and receive confirmation that the cancellation/modifications can be made.



Return Policy

Satisfaction Guaranteed***- If not completely satisfied with your purchase you may return any unused item/s in original condition within 30 days of receiving merchandise for a refund of the items purchase price. A return authorization number must be obtained prior to any return, as credit may not be issued for items returned without proper authorization.  We suggest that you purchase insurance and obtain tracking information, as we are not responsible for lost returns.


***Special orders can not be cancelled and are non-refundable/non-returnable.



Special Orders

Items and/or amounts that we do not normally stock, that have been brought in at a customers request, are considered special orders.  Special orders may require payment in advance.


***Special orders can not be cancelled and are non-refundable/non-returnable.



Minimum Order

There is no minimum order requirement for domestic orders/shipments.  The only consideration is our Standard S&H charge of $6.95.

 

The minimum product total for shipments to Canada is US$25.00, and US$50.00 for all other international shipping destinations.

 



Standard Shipping and Packaging**

A nonrefundable flat fee of $6.95* will apply to each order for which our $6.95 Standard Shipping and Handling service is selected.  Most orders, including all $6.95 Standard S&H orders** up to 3 lbs., are shipped using the Priority US Mail service (averages 2 day service to most domestic destinations).  Please include both a physical address and a P.O. Box (if applicable) as your package may be shipped using the US Mail carrier, or the UPS carrier, depending on the destination, quantity, and products ordered.


Unless a split shipment is requested, each order is shipped complete.  If items are out of stock, and your order can not be shipped complete, we will contact you with options.

                  

* We do not solicit business outside the United States at this time and our Standard Shipping and Packaging terms generally only apply to shipments within the 48 contiguous states.


** Vulkem is a product that does not qualify for Priority US Mail shipping and will have to be shipped UPS Ground.  Cane bolts may be shipped using the UPS or USPS service (our option).


Priority US Mail Shipments

Most orders received by 3pm PST M-F will ship the same day.


UPS Shipments

Most orders received by 3pm PST M-F will ship the same day. Delivery time can range from 2 to 8 days after processing of your order.



Sample and Economy Shipping Option

As of January 20, 2016, we are offering a USPS First Class Mail delivery option for $4.95 as an economy shipping & handling option for small samples and light weight orders.



Alaska & Hawaii Shipping Information

The Priority US Mail packaging/shipping options are available to Alaska and Hawaii customers as a Standard $6.95 S&H option.  These orders will be shipped using the USPS Priority US Mail delivery service.***


The Shipping & Payment check-out screen lists our Standard $6.95 S&H option, the Economy $4.95 US Mail First Class option (if available), as well as UPS delivery service options and pricing.  Select your preferred delivery service option by clicking the corresponding radio button.


*** Please note that although USPS classifies Alaska and Hawaii as zone 8, and suggests that 2 to 3 days is typical for a Priority US Mail delivery, we have seen instances where the delivery service takes longer.  Also, there may be a few exceptions, like Vulkem, in which case an e-mail notice will be sent listing other S&H options (if available).



Canada Shipping Information

Priority MailŪ International is our standard method for shipments to Canada.  In addition to shipping charges, Canadian customers are charged a US$10 handling fee (additional charges may apply).  Special terms also apply to Canadian orders.


Click here for Canadian Order Information & Instructions.



International Shipping Information

Priority MailŪ International is our standard method for shipments to International destinations.  In addition to shipping charges, International customers are charged a US$10 handling fee (additional charges may apply).  Special terms also apply to International orders/shipments.


Click here for International Order Information & Instructions.



Standard Shipping Insurance

Our standard $6.95 shipping and handling service provides insurance on the contents to the point of delivery.  We are not responsible for a shipment once a delivery notification has been issued by the carrier.  In the event that a shipment or item/s are lost in transit, we will attempt to replace the item/s, or if unavailable, offer a substitution, or issue a refund.


If you are concerned about the loss of a shipment at your location, you might consider the following options:

USPS Shipments- you may request Signature Confirmation for an additional fee of $2.45/package.


UPS Shipments- you may request (1) that the package be held for pick-up, (2) Delivery Confirmation Signature Required for an additional fee of $4.50/package, or (3) Delivery Confirmation Adult Signature Required for an additional fee of $5.50/package.  Click the links above for review of each service, the carriers obligations, and your obligations.  Please understand that the above options are not insurance, and that refused or undeliverable package costs will apply if you do not fulfill your obligations and a package is returned.


If you select any of the following 3 options, depending on the carrier we select, the additional corresponding service cost will be added to your invoice.


#101-

USPS Signature Confirmation or UPS- Hold for Pick-up

$2.45

ea.


#102-

USPS Signature Confirmation or UPS Signature Required

$4.50

ea.


#103-

USPS Signature Confirmation or UPS Adult Signature Required

$5.50

ea.


 

If you wish to have us apply other options that are provided by a carrier, please place your request in the Note box near the bottom of the Billing Information Checkout screen, send us an e-mail, fax your request, or call for availability.  If special arrangements are possible you will receive an e-mail acknowledging your request.



Special Shipping Options

A $5.50 handling fee will apply for all requests other than (i) our $6.95 Standard Shipping & Handling service, and (ii) the new $4.95 USPS First Class Mail delivery option.  If you wish to have us bill a UPS shipment to your shipping account, then the handling fee will only be $3.50.  Please contact us to determine if special shipping arrangements are possible.  You may place your request in the Note box near the bottom of the Billing Information Checkout screen, send us an e-mail, or fax your request acknowledging our terms.  If special arrangements are possible you will receive an e-mail acknowledging your request.


UPS Shipments

To be considered for expedited UPS shipments you must contact us by 2pm PST. 

For UPS options:  http://ups.com/content/us/en/resources/select/index.html

Reimbursement of expedited shipping costs are limited to that which is provided by UPS.



Refused or Undeliverable Packages

The customer will be notified in the event that a package has been refused or returned because it was undeliverable.  If the order is to be resent, an additional shipping cost will incur. A credit for the purchase price, less all shipping related costs will be issued if the order has been returned or is refused/canceled.



Undelivered/Lost Package Claim

In the event that an order has not been received, and tracking information also indicates that it has not been delivered, we can submit a claim with the carrier after a specified period of time.


In the event that an order has not been received, but tracking information lists that the shipment has been delivered, we are unable to submit an insurance claim with the carrier. In this instance, the best course of action is for the recipient to contact their delivery office and/or carrier, and request a review of the delivery information and circumstances associated with the delivery.


In either of the above cases, time is of the essence, and the recipient should take action within a few days of the expected/suggested delivery date.



Methods of Payment

Visa, MasterCard, Discover, and American Express cards accepted.


Checks and Money Orders- Make payable to GateLatchUSA. Allow 3 to 8 days for us to receive your order and  payment, and 2 weeks for your payment to clear. Payments that are returned will incur a $25.00 service charge.



Availability

Items listed online are stocked and normally available (quantities may be limited).  Each order is shipped complete unless a split shipment is requested.  In the event that we can not fulfill your order in total, we will call or send you an e-mail listing your options.



Prices

Prices are subject to stock on hand and availability.  All prices are subject to change without notice.  We reserve the right to correct any pricing errors and will notify customers in the event that an order has been priced incorrectly. 



Tax

The State of Oregon does not have a sales tax, so we will not be collecting tax on your purchase.

Please note that in the event that a tax applies on your purchase, that we will not be collecting, or processing, the tax on your behalf.



Customer Service
  • Form-mailCustomer Service

  • Phone-  (503) 717-9356 or toll free (888) 235-9242

  • Fax-  (503) 717-9361 or toll free (888) 237-2246


Please be respectful, and please note that we reserve the right to refuse service to anyone.



Samples   

We do not offer free samples. For options, see our Return Policy and the Sample and Economy Shipping Option listed above.


If you are purchasing samples for review, please contact us to verify stock and future availability.



Discounts   

A volume discount may apply if your total for one item exceeds $150.00 for wire hardware and fasteners, and $500.00 for other hardware items.  Please contact us for more information.



Wholesale

We are unable to offer wholesale pricing at this time.



Warranty

GateLatchUSA warrants products to be free from defects in material and workmanship.  If a product is proven defective, our liability is limited to the cost of the defective item and we will replace or issue a credit for the defective product at our option.  No other warranty is expressed or implied.


Items should be examined prior to installation and any products found to be defective or unsuitable should be returned within 30 days from the date of receiving merchandise and in accordance with the terms of our Return Policy listed above.



Liability

The customer shall test and verify that the product is suitable for the intended use.  No warranty is made for intended use and the customer assumes all risk and liability.  GateLatchUSA shall not be liable for any damages or loss from the use, or inability of use, of the product.  GateLatchUSAs only obligation is replacement, or credit, for the product determined defective, and is limited to the cost of the defective item.



Website Problems 

Please call or notify us of problems at webmaster.