Secure
Online Ordering
Transactions are encrypted
via Secure Socket Layer (SSL) protocol. Look for the "https" (https://gatelatchusa.com/...)
in the address line, or the lock icon that is present in your browser
window frame when you are on our check-out pages.
Privacy Pledge
Information that you submit
will be used solely in reference to the processing of your order. GateLatchUSA
respects your privacy and will never sell or distribute your personal
information.
Order Information & Tracking
Upon completion of the online
order process you will receive an e-mail Order Confirmation with a link
to view the status of your order.
USPS Shipments-
At the end of the day you will receive an e-mail notifying you that your
order has been shipped.
UPS Shipments-
You will receive an e-mail from Quantum View (UPS) that includes a tracking
number and a link to access the shipment status.
Order Cancellation/Modifications
Orders are processed as they
are received. In order to modify or cancel your order, you will
need to contact us and receive confirmation that the cancellation/modifications
can be made.
Return Policy
Satisfaction Guaranteed***- If not completely satisfied with your purchase you may return any unused
item/s in original condition within 30 days of receiving merchandise for
a refund of the items purchase price. A return authorization number must
be obtained prior to any return, as credit may not be issued for items
returned without proper authorization. We suggest that you purchase
insurance and obtain tracking information, as we are not responsible for
lost returns.
***Special
orders can not be cancelled and are non-refundable/non-returnable.
Special Orders
Items and/or amounts that we
do not normally stock, that have been brought in at a customers request,
are considered special orders. Special orders may require payment
in advance.
***Special
orders can not be cancelled and are non-refundable/non-returnable.
Minimum Order
There is no minimum order requirement.
The only consideration is our minimum S&H charge of $5.95.
Standard Shipping and Packaging**
A nonrefundable flat fee of $5.95*
will apply to each order for which our standard shipping and handling
service is selected. Most orders, including all orders** up to 3
lbs., are shipped Priority US Mail (averages 2 day service to most domestic
destinations). Please include both a physical address and a P.O.
Box (if applicable) as your package may be shipped US Mail or UPS depending
on the quantity and products ordered.
Unless a split shipment is requested,
each order is shipped complete. If items are out of stock, and your
order can not be shipped complete, we will contact you with options.
* We do not solicit business
outside the United States at this time and our Standard Shipping and Packaging
terms generally only apply to shipments within the 48 contiguous states.
** Vulkem is a product that does
not qualify for Priority US Mail shipping and will have to be shipped
UPS Ground. Cane bolts may be shipped using the UPS or USPS service
(our option).
Priority US
Mail Shipments
Most orders received by 3pm PST
M-F will ship the same day.
UPS Shipments
Most orders received by 3pm PST
M-F will ship the same day. Delivery time can range from 2 to 8 days after
processing of your order.
Alaska & Hawaii Shipping
Information
USPS has new Priority US Mail packaging/shipping options where we are now able to offer Alaska and Hawaii customers a standard $5.95 S&H option. These orders will be shipped using the USPS Priority US Mail delivery service.***
The Shipping & Payment check-out screen lists the standard $5.95 S&H option, as well as UPS delivery service options and pricing. Select your preferred delivery service option by clicking the corresponding radio button.
*** Please note that although USPS classifies Alaska and Hawaii as zone 8, and suggests that 2 to 3 days is typical for delivery, we have seen instances where the delivery service takes longer.
Also, there may be a few exceptions, like Vulkem, in which case an e-mail notice will be sent listing other S&H options.
Canada Shipping Information
Priority MailŪ International
is our standard method for shipments to Canada. In addition to shipping
charges, Canadian customers are charged a US$10 handling fee (additional
charges may apply). Special terms also apply to Canadian orders.
Click here for Canadian Order Information & Instructions.
Standard Shipping Insurance
Our standard $5.95 shipping and
handling service provides insurance on the contents to the point of delivery.
We are not responsible for a shipment once a delivery notification has
been issued by the carrier. In the event that a shipment or item/s
are lost in transit, we will attempt to replace the item/s, or if unavailable,
offer a substitution, or issue a refund.
If you are concerned about the
loss of a shipment at your location, you might consider the following
options:
USPS Shipments- you may
request Signature Confirmation for an additional fee of $2.35/package.
UPS Shipments- you may
request (1) that the package be held for pick-up, (2) Delivery Confirmation Signature Required for an additional fee of
$2.75/package, or (3) Delivery Confirmation Adult Signature Required for an additional fee
of $3.75/package. Click the links above for review of each service,
the carriers obligations, and your obligations. Please understand
that the above options are not insurance, and that refused/undeliverable package costs will apply if you do not fulfill your obligations and a package
is returned.
If you select any of the following
3 options, depending on the carrier we select, the additional corresponding
service cost will be added to your invoice.
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