Order Information




How to Order Online

  • The following is an example order input area:

#101400 Mill Finish Stainless Steel Gate Latch ........................................................ $0.00    

Quantity       


  • If you wish to purchase more than 1 of an item, change the number in the quantity box to indicate the number of the listed item you wish to purchase, and then left click the button.

  • The Show My Order screen will list the quantity and item you have just selected for purchase, as well as any items that were selected previously.

  • To return to the previous catalog page, click the Back or Return button in your browser window frame.

  • At any time you can view all of the items you have selected for purchase by left clicking Show my Order in the top row of the navigation table near the top and/or bottom of any page.

  • If you wish to Checkout, go to the Show My Order screen and left click    near the bottom right corner of the screen.  From there you will enter the secure online ordering area.  Provided you have not already done so, the Personal Information screen instructs you to login to your account, or input your billing and shipping address information.  This screen also offers you the option to create an account by submitting a user name and password.  The next screen, Shipping & Payment, lists your shipping and billing address information for review, as well as shipping cost options and payment method options.  The finalorder screen, Place Order, lists all your order information for final review, and provides input for the various payment methods.  After you finish placing your online order, an Order Confirmation screen will list the details of your order and  your order number.  An e-mail  confirmation of your order will also be sent to the e-mail address you submitted.

  • To return to the catalog after you have placed an order, left click    near the bottom of the page, or select from the listings in the navigation table near the top and/or bottom of any page.


Secure Online Ordering

Transactions are encrypted via Secure Socket Layer (SSL) protocol.  Look for the "https" (https://gatelatchusa.com/...) in the address line, or the lock icon that is displayed in your browser window frame when you are on the check-out pages.



Shopping Cart Empty

If a screen shows that your shopping cart is empty after you have selected an item for purchase, (i) the item may be out of stock, or (ii) your internet privacy settings may need to be set to allow cookies from our site.


Cookies allow your computer to keep track of the items you select for purchase.

To adjust your privacy settings to accept cookies from our site:
1)  Left click "Tools" in your browser window and select "Internet Options" from the drop-down window.
2)  Click the "Privacy" tab, and from the options in the Settings box, click "Sites".
3)  Copy www.gatelatchusa.com and paste the our URL address in the "Address of Web Site" box on the "Manage Sites" page, then click "Allow" to add our website URL to your allow list.
4)  Click "OK" at the bottom to close the screen.
5)  Click "OK" at the bottom of the next screen to close the internet options box.
6)  Go back to a price page and click the "Refresh" button in your browser window frame and start your order selection again.



Canadian Order Information & Instructions

There are many country requirements that we are not familiar with concerning the export and import of merchandise, so we do not encourage international business. If you find the terms of our Canadian Shipping Policy acceptable, we would gladly give further consideration to your order.


Once we receive a Canadian Order submission, an e-mail may be sent that includes our Canadian Order/Shipping Policy terms, and terms and/or additional questions that are specific to the order submission. If there are any issues, then the order will not be billed or processed until after we receive an e-mail whereby you (the customer) agree to our Canadian Order/Shipping Policy terms that are specific to your order, and only after the final shipping options/details have been established. If there are no issues to be resolved with the submitted order, then we may initiate a PayPal Money Request, where you will receive an e-mail from PayPal for payment submission.


General terms are as follows, and specific terms will be sent with subsequent e-mail communications if necessary.


Canadian Order/Shipping Policy

*****************************************************************************

The minimum online product order amount for Canadian shipments is $25.00.


Shipments to Canada can incur additional costs in the form of international shipping rates, tariffs, duties, paperwork, etc. The customer will be responsible for all foreign shipping related costs, including, but not limited to: duty, tax and insurance (if requested). We assume no responsibility for the order/shipment once we have delivered it to the carrier. Please note that time is of the essence when the parcel reaches your area, and you may be required to contact and/or pay the carrier, customs, and/or other government organizations.


Orders that qualify for USPS Priority Mail International** shipping will have the USPS shipping charge listed on the invoice and included in the amount billed to the customers credit card.


A $10.00 handling charge, that covers packaging and originating shipping documents/processing, will also be listed on the invoice. We will not process country of origin, or other documentation as may be required by customs other than the standard documents that are generated by USPS Priority Mail International. We encourage Canadian customers to research import requirements with the carrier, customs, and possibly other government organizations.


We require that the ship-to-address be the same as the address that is on file with your credit card issuing bank.


By placing a Canadian order, in addition to the terms listed above, the customer acknowledges that they have read and agree with the terms listed on our site at the following url:

GateLatchUSA Terms and Policies


Some import requirements/restrictions information is available at the following url:

**USPS Country Conditions for Mailing — Canada


Flat-Rate Envelope (9-1/2" x 12-1/2"), Legal Flat-Rate Envelope (15" x 9-1/2") or Small Flat Rate Box (8-5/8" x 5-3/8" x 1-5/8"):  $23.70 May contain items that may be sent as First-Class Mail International. The maximum weight is 4 lbs..  Please Note: Tracking and insurance is not available for Priority Mail International Flat Rate Envelopes or Priority Mail International Small Flat Rate Boxes.


Flat-Rate Boxes (10.5" x 8" x 5.5" for US$43.65) or (13-5/8" x 11-7/8" x 3-3/8" for US$43.65) or (12-1/4" x 12-1/4" x 6" for US$56.95) or (24-1/16" x 11-7/8" x 3-1/8" for US$56.95)::  Merchandise is permitted, but written communications having the nature of current and personal correspondence is not permitted. The maximum weight is 20 lbs. or the limit set by the individual country.  Includes some Indemnity Coverage.  Additional Priority Mail International Insurance coverage is optional.

*****************************************************************************


Canadian Order Submission

To submit an order for review, select the items/quantities you wish to purchase, and proceed with the Checkout process.


Select Canada as the Country option on the Personal Details checkout screen, then continue to fill in your personal information.


The Shipping & Payment checkout screen will list USPS Priority Mail International delivery service options and pricing.  Select your preferred delivery service option by clicking the corresponding radio button, and select International for the payment option.
Please note:  Even though a USPS Priority Mail International delivery option is listed, depending upon the item/s ordered, it may not be available as the carrier's package would not be large enough to hold the ordered item/s.  18" and 24" Cane Bolts will require the Priority Mail International service.  If your order weighs more that 20 lbs., Priority Mail International will be the only option listed, but we may be able to ship your order using several  flat rate box options.  If the selected option is not viable, then the final shipping options/details will be established in subsequent e-mails.


Please indicate if you would like us to apply insurance/additional insurance to the shipment, and/or any

International Extra Services.


After you complete the order process, you will receive an order confirmation e-mail. Once we have reviewed your order submission an Additional Information Required e-mail may be sent that includes our Canadian Order/Shipping Policy terms, and terms and/or additional questions that are specific to the order submission. Otherwise you will just receive a PayPal Money Request that referneces the above terms.



International Order Information & Instructions

There are many country requirements that we are not familiar with concerning the export and import of merchandise, so we do not encourage international business. If you find the terms of our International Shipping Policy acceptable, we would gladly give further consideration to your order.


Once we receive an International Order submission, an e-mail may be sent that includes our International Order/Shipping Policy terms, and terms and/or additional questions that are specific to the order submission. If there are any issues, then the order will not be billed or processed until after we receive an e-mail whereby you (the customer) agree to our International Order/Shipping Policy terms that are specific to your order, and only after the final shipping options/details have been established. If there are no issues to be resolved with the submitted order, then we may initiate a PayPal Money Request, where you will receive an e-mail from PayPal for your payment submission.


General terms are as follows, and specific terms will be sent with subsequent e-mail communications if necessary.


International Order/Shipping Policy

*****************************************************************************

The minimum online product order amount for International shipments is $50.00.


International shipments can incur additional costs in the form of international shipping rates, tariffs, duties, paperwork, etc. The customer will be responsible for all foreign shipping related costs, including, but not limited to: duty, tax and insurance (if requested). We assume no responsibility for the order/shipment once we have delivered it to the carrier. Please note that time is of the essence when the parcel reaches your area, and you may be required to contact and/or pay the carrier, customs, and/or other government organizations.


Orders that qualify for USPS Priority Mail International** shipping will have the USPS shipping charge listed on the invoice and included in the amount billed to the customers credit card.


A $10.00 handling charge, that covers packaging and originating shipping documents/processing, will also be listed on the invoice. We will not process country of origin, or other documentation as may be required by customs other than the standard documents that are generated by USPS Priority Mail International. We encourage International customers to research import requirements with the carrier, customs, and possibly other government organizations.


We require that the ship-to-address be the same as the address that is on file with your credit card issuing bank.


By placing an international order, in addition to the terms listed above, the customer acknowledges that they have read and agree with the terms listed on our site at the following url:

GateLatchUSA Terms and Policies


Some import requirements/restrictions information is available at the following url:

**USPS Country Conditions for Mailing (select your Country)


Flat-Rate Envelope (9-1/2" x 12-1/2"), Legal Flat-Rate Envelope (15" x 9-1/2") or Small Flat Rate Box (8-5/8" x 5-3/8" x 1-5/8"):  $23.70 May contain items that may be sent as First-Class Mail International. The maximum weight is 4 lbs..  Please Note: Tracking and insurance is not available for Priority Mail International Flat Rate Envelopes or Priority Mail International Small Flat Rate Boxes.


Flat-Rate Boxes (10.5" x 8" x 5.5" for US$43.65) or (13-5/8" x 11-7/8" x 3-3/8" for US$43.65) or (12-1/4" x 12-1/4" x 6" for US$56.95) or (24-1/16" x 11-7/8" x 3-1/8" for US$56.95)::  Merchandise is permitted, but written communications having the nature of current and personal correspondence is not permitted. The maximum weight is 20 lbs. or the limit set by the individual country.  Includes some Indemnity Coverage.  Additional Priority Mail International Insurance coverage is optional.

*****************************************************************************


International Order Submission

To submit an order for review, select the items/quantities you wish to purchase, and proceed with the Checkout process.


Select the ship-to Country as the Country option on the Personal Details checkout screen, then continue to fill in your personal information.


The Shipping & Payment checkout screen will list USPS Priority Mail International delivery service options and pricing.  Select your preferred delivery service option by clicking the corresponding radio button, and select International for the payment option.
Please note:  Even though a USPS Priority Mail International delivery option is listed, depending upon the item/s ordered, it may not be available as the carrier's package would not be large enough to hold the ordered item/s.  18" and 24" Cane Bolts will require the Priority Mail International service.  If your order weighs more that 20 lbs., Priority Mail International will be the only option listed, but we may be able to ship your order using several  flat rate box options.  If the selected option is not viable, then the final shipping options/details will be established in subsequent e-mails.


Please indicate if you would like us to apply insurance/additional insurance to the shipment, and/or any

International Extra Services.


After you complete the order process, you will receive an order confirmation e-mail. Once we have reviewed your order submission an Additional Information Required e-mail may be sent that includes our International Order/Shipping Policy terms, and terms and/or additional questions that are specific to the order submission. Otherwise you will just receive a PayPal Money Request that referneces the above terms.



To Order by Fax, Mail or Phone


If you wish to generate an order form for submission, select the items you wish to purchase, proceed to Checkout, select Order Form as the payment method and complete the order process.  Click near the bottom left corner of the Order Confirmation screen to view a printable order form.  After you have printed the form, fill in your payment information and ...


  • Fax your order to (888) 237-2246


  • or you mayMail your order to GateLatchUSA, P.O. Box 2315, Gearhart, Oregon 97138-2315.


  • To place your order by Phone call toll free (888) 235-9242.  To facilitate processing of your phone order you can complete the online order process, and select Phone Order as the payment method.  Then call us anytime during regular business hours to provide us with your credit card information.




Customer Service

  • Form-mail Customer Service

  • Phone-  (503) 717-9356 or toll free (888) 235-9242

  • Fax-  (503) 717-9361 or toll free (888) 237-2246


Please be respectful, and please note that we reserve the right to refuse service to anyone.



Website Problems

Please call or notify us of problems at webmaster.